*Due to our brand launch coinciding with the 2023 holiday season, we will offer, for a limited time, an extended holiday return policy. All purchases made on this Site from October 20, 2023 - December 31, 2023 will be able to initiate a return for exchange until January 8, 2024. Other than this extension of time, all other terms and conditions of our return policy apply.
We do not offer refunds for returns at this time.
Exchanges within 7 days of your order's delivery date will be accepted for size or style exchange only. Exchange requests must be made within 7 days of delivery.
Complimentary exchanges are limited to one per transaction. Customer is responsible for all subsequent shipping expenses.
To ensure that our footwear meets the highest standards of quality, we can only accept returns as exchanges if they are in perfect, unworn, and sellable condition. We kindly request that you try on your shoes on a clean, dry, and protected surface, such as a carpeted area, to prevent any damage. Our soles are very delicate and can be scratched easily, please be mindful not to scratch the soles or mark the shoe box. Additionally, please keep them away from moisture to maintain their original condition.
All returns for exchange must be new, unused, and with authentic labels in their original packaging (carton box, shoe box, dust bags etc.), as these are considered part of the product.. Original packaging must be placed inside a separate shipping box to prevent damage during shipping and mailed back to us protected. All returns are thoroughly examined upon receipt. Items that do not meet our policy will not be accepted and will be sent back to you.
We will send out your exchange to you once your return for exchange item(s) are received and examined by our customer care team.
Please note that Pre-Order item exchanges are subject to size and style availability.
We reserve the right to inspect your return and to reject any returns if not in proper condition. We cannot guarantee full refund in case of damaged returns.
European Union Clients
If your purchase is being shipped into the European Union, you have the right to cancel or return your order within 14 days subject to certain terms and conditions. As above, your item must be in the same condition that you received it, new and unused, with tags, and in its complete original packaging. You will bear the direct cost of returning the goods.
To initiate the return process, please contact our customer care team at contact@sauntercollection.com.